Refund & Returns Policy

Return Policy

Thank you for shopping at Vera Louisiana. If you are not fully satisfied with your purchase, we offer a 30-day return policy. To return your order, please follow the instructions below.

Eligibility for Returns

We accept returns within 30 days from the date you received your order.

To qualify for a return, the following conditions must be met:

  • The item must be unworn, unused, and in the same condition in which you received it.

  • The item must be returned in its original packaging with all tags attached, where applicable.

  • A valid proof of purchase, such as your receipt or order number, must be provided.

Return Procedure

Please contact our customer service team by email at info@veralouisiana.com.

Include your order number and the reason for the return in your message.

You must contact us before sending any item back to receive return authorization and the correct return address. Where applicable, we will also provide return instructions or a return shipping label.

Unauthorized returns may not be accepted.

Return Shipping Costs

For standard returns, return shipping costs are the responsibility of the customer.

Vera Louisiana will cover return shipping costs for verified damaged, defective, or incorrect items.

Order Cancellation

You may request to cancel your order within 24 hours of purchase by contacting us at info@veralouisiana.com.

After this period, your order may have entered processing and can no longer be canceled.

If you still wish to cancel your order after this timeframe, you may wait until the package has been delivered and then submit a return request in accordance with this policy.

Once an order has been dispatched, cancellations are no longer possible.

Exceptions / Non-Returnable Items

The following items are generally not eligible for return:

  • Gift cards

  • Personalized or custom-made items

  • Items specifically made or prepared after an order is placed, where indicated on the product page

  • Any item marked as non-returnable on its product page

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email info@veralouisiana.com as soon as possible.

Please include:

  • Your order number

  • Clear photos of the item

  • Clear photos of the packaging

  • A description of the issue

For verified damaged, defective, or incorrect items, Vera Louisiana will cover the return shipping costs.

Once the returned item is received and inspected, we will provide an appropriate resolution, which may include a replacement or full refund, where applicable.

Restocking Fees

We do not charge restocking fees for eligible returns.

Refund Process

To initiate a return, please contact us at info@veralouisiana.com.

Once your returned item has been received, we will inspect it and notify you of its arrival.

After inspection, we will inform you whether your return has been approved.

If your return is approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to post the refund to your account.

Exchanges

If you would like to exchange an item, please contact info@veralouisiana.com and include your order number and the product details.

Exchanges may be arranged within 30 days of delivery, provided the item is unworn, unused, and returned with its original packaging and tags, where applicable.

Our customer service team will review your request and provide instructions for the exchange.

Contact

For any questions regarding your return, refund, or exchange, please contact us at:

Email: info@veralouisiana.com

Customer Service Hours (ET):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: 10:00 AM – 3:00 PM

Company Details
Shop Name: Vera Louisiana
Company Name: HEXZIO LLC

Business Address: 30 N. Gould St., STER Sheridan, WY 82801USA
Business ID: 38-4318157