FAQ

How can I get in contact with you?
Email our customer service at info@veralouisiana.com. Send us a message and we'll respond as quickly as possible.

Customer service hours (ET):
Monday–Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: 10:00 AM – 3:00 PM

Please note that we do not offer customer support through Instagram or Facebook. To avoid delays, please limit your inquiries to one email. Thank you!

Which payment methods are available?
You can choose from the following payment options during checkout:

• Visa

• Mastercard

• American Express

• Shop Pay

• Apple Pay

• Google Pay

Your payment method will be charged when the order is finalized. All payments are processed in USD.

How long does it take to receive my order?
Orders are typically delivered within 7–12 business days, including 1–3 business days for processing and 6 – 9 business days for shipping.

For more information, please visit our Shipping Policy.

When will my order be dispatched?
Most orders are processed within 1–3 business days, Monday through Saturday. Once your order has been processed, it will be shipped using our standard shipping service.

Please note that shipping times may vary depending on product availability and carrier conditions.

Where can I find my order information?
Once your order is successfully placed, a confirmation email will be sent to the email address provided at checkout.

If you don't receive your confirmation email, please check your spam or junk folder and add info@veralouisiana.com to your safe sender list.

You can also track your order through our Track Your Order page.

Can I change the delivery address for my parcel?
If your order has not yet been processed, you may be able to change the shipping address. Please contact us at info@veralouisiana.com as soon as possible.

Once an order has been processed or shipped, we may no longer be able to change the delivery address.

Please double-check your shipping information before completing your purchase. Vera Louisiana is not responsible for delivery issues caused by an incorrectly entered address.

What happens if my package is lost?
Although lost packages are rare, if your order does not arrive within the estimated delivery window, please allow an additional 3 business days before contacting us.

You can reach us at info@veralouisiana.com, and we will work with the carrier to investigate the shipment.

If your package is confirmed as lost in transit, we will work with you on an appropriate resolution in accordance with our Shipping Policy.

Will my delivery charges be refunded if I make a return?
Shipping within the United States is free on all orders, so there are no original delivery charges to refund.

For standard returns, return shipping costs are the responsibility of the customer. If you receive a damaged, defective, or incorrect item, please contact us so we can assist you with the return process.

Please see our Return Policy for complete details.

What if I'm unsure about a product?
If you have questions about a particular copper jewelry piece, its design, dimensions, or other product details, please contact our customer service team at info@veralouisiana.com before placing your order. We'll be happy to assist you.

Why was my order canceled?
We're sorry your order was canceled. Orders may occasionally be canceled due to payment issues, inventory availability, address problems, or other circumstances.

If your order has been canceled and you have questions, please contact us at info@veralouisiana.com, and we'll do our best to assist you.

How can I cancel my order if I change my mind?
If you need to cancel your order, contact us at info@veralouisiana.com as soon as possible.

Because orders may enter our processing system shortly after purchase, we cannot guarantee that a cancellation request can be completed once processing has started.

If your order has already been shipped, you may return it after delivery in accordance with our Return Policy.

What if I ordered the wrong item?
Please contact customer service as soon as possible at info@veralouisiana.com.

If your order has not yet been processed, we'll do our best to assist with your request. Once an order has been processed or shipped, changes may no longer be possible.

After delivery, you may be eligible to return the item according to our Return Policy.

How can I check the status of my order?
Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.

You can use the tracking information to follow your package through the carrier's tracking system. You may also use our Track Your Order page if available.

How do I return an item?
We're sorry to hear that you would like to return your order.

Vera Louisiana offers a 30-day return period for eligible items. Items must generally be returned within 30 days of delivery and should be unworn or unused, in their original condition and packaging.

For complete information about eligibility, return instructions, and exceptions, please visit our Return Policy page.

If you have questions about a return, contact us at info@veralouisiana.com.